Expertise proven in practice
With broad experience in supporting entrepreneurs worldwide, SellerSail’s team combines industry expertise with robust solutions to help you navigate the complexities of business compliance. We create successful pathways for your business to thrive in a competitive marketplace. But don’t just take our word for it – check out the cases below that demonstrate our proficiency.
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Hours of guidance
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Years of experience
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Businesses scaled
Achieving compliance in toy certification
Case:
Our client specializes in selling wooden toys for children aged 4 and older. To meet Amazon's stringent requirements for children's products, they needed to provide certification for quality and safety. Although the client had submitted test reports and a Children’s Product Certificate (CPC) from the manufacturer, Amazon repeatedly rejected these documents due to claims of incorrect or incomplete information in the CPC.
Solution:
Understanding the reasons for the denial, we developed a clear strategy. We thoroughly analyzed the CPC and identified formatting issues, such as the absence of the country in the address, incomplete contact details lacking the name and title of the representative. There was also misalignment in the layout. After confirming these findings with Amazon’s Seller Support, we completely overhauled the document by referring to the official CPC example. We restructured it into a clean, tabular format and made sure all required fields were accurately filled. We resubmitted the updated CPC, which was shortly accepted by Amazon.
Result:
The revised CPC was accepted by Amazon in less than 4 days, and the client’s listing was successfully reactivated.
Trademark protection for brand security
Case:
A client needed to protect his brand in the country of manufacture to prevent counterfeiting.
Solution:
Using SellerSail’s online trademark service, the client entered his brand details into our platform. The system conducted a thorough search for existing trademarks in that country to avoid conflicts. Once the search confirmed no issues, our automated system filed the trademark application, eliminating the need for manual intervention. The platform provided continuous updates throughout the process, ensuring the client stayed informed.
Result:
Within months, the trademark was approved, securing the client’s brand and preventing counterfeiting. This case highlights SellerSail’s smooth and efficient trademark protection process, offering clients peace of mind.
Amazon seller account setup after two failed attempts
Case:
A client had been rejected twice when attempting to open an Amazon seller account due to incorrect submissions.
Solution:
The client used SellerSail’s guided interface to input the necessary information. Our platform’s smart validation system automatically checked all entries for compliance with Amazon’s requirements, ensuring everything was accurate before submission. This process eliminated the errors that led to previous rejections. Throughout the process, the client received guidance and real-time feedback on their application.
Result:
Within days, the client’s Amazon seller account was approved, enabling them to start selling on the platform. This case demonstrates SellerSail’s ability to simplify complex processes and ensure successful results without manual intervention.
Resolving a 'related' block issue
Case:
A client used our platform after their Amazon account was blocked due to a 'related' issue.
Solution:
Upon reviewing, we identified that the only potential connection was the use of a prep center address for returns, which had also been used by other client accounts at the same prep center. Using SellerSail’s platform, the client could quickly address the issue. It was necessary to show Amazon that all connections to the shared address were severed. The platform helped streamline the preparation of necessary agreements and data cleanup, including removing outdated information. An appeal was submitted, clearly outlining the steps taken and preventative measures.
Result:
The client’s account was successfully reactivated immediately after the first appeal, with all necessary actions completed within 5 business days.
Overcoming banking challenges for an LLC
Case:
A client, the owner of a US-based LLC, used SellerSail’s platform to open a bank account with Mercury Bank, but the bank required proof of US operations.
Solution:
Using the platform, the client initiated the submission of contracts with US-based contractors. When the bank found this insufficient, SellerSail helped the client provide invoices, which were also rejected. To address the issue, the platform suggested a list of additional documentation, including the local address of the client’s US partner and a detailed letter explaining the situation to the bank’s support team.
Result:
The bank accepted the explanation, and all additional requests were dropped. The client’s corporate account was fully activated without further complications, allowing seamless business operations in the US.
Amazon account suspension due to personal data changes
Case:
A client’s Amazon account was suspended after updating her personal information following a name change due to marriage. The system flagged a discrepancy between her new name and the one on file, despite valid supplier invoices, resulting in listing suspensions and a request for more documentation.
Solution:
Using SellerSail’s platform, the client submitted translated and notarized copies of her marriage certificate and passport, showing both her maiden and married names. Although the solution seemed straightforward, the process took 2.5 months due to extended communication with Amazon support.
Result:
The client’s account was reinstated, and all listings were fully restored.
Want to keep your business compliant?
Let SellerSail take care of your compliance needs. Our experts are always here to help you overcome the obstacles in a professional manner.