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Privacy Policy

Last updated: September 27, 2024

At SellerSail, we prioritize the privacy of our users. This Privacy Policy outlines how we collect, use, and protect the information of individuals who access our website and utilize our services (collectively referred to as the “Services”). By accessing our website or using our Services, you agree to the practices described in this Policy.

This Policy is an integral part of the SellerSail Terms & Conditions and includes our Data Protection Addendum. Terms that are capitalized but not defined within this Policy will have the meanings assigned to them in the Terms & Conditions.

We are committed to maintaining your privacy and ensuring that your personal information is handled responsibly.

1. Information We Gather

1.1 Personal Information

When you use our Services, we may request certain identifiable information that helps us contact or identify you (“Personal Information”). This may include your name, address, email, location, payment details, government-issued identification, and other relevant contact information. You may share Personal Information when creating an account, using the Services, reaching out for customer support, subscribing to marketing communications, or engaging with us in other ways. Please be aware that if you decide not to provide specific Personal Information or deny certain permissions, we may be unable to offer some features of the Services.

1.2 Usage Information

We gather data on your interactions with our Services, which can encompass device type, IP address, operating system, browser type, referral website addresses, your activity on our site, device ID, access times and dates, location, transaction details, and other system activities. This information may be collected automatically through tools like cookies, web beacons, pixels, server logs, and mobile identifiers. Often, the data collected via cookies is utilized in a non-identifiable way, without linking it to Personal Information. For instance, we may analyze this data to gain insights into website traffic and enhance your experience. In some instances, we may connect this information with Personal Information to better serve you or improve your experience on our site. While we monitor usage of our Services, we do not track users across external websites and do not respond to “do not track” signals or similar requests.

1.3 Third-Party Cookies

While you engage with our Services, we may also employ third-party services, such as Google, Facebook, Intercom, and others, that utilize cookies to gather information about you. These third parties might also use cookies, web beacons, or other technologies to collect data during your usage of the Services. SellerSail does not manage any cookies or data collection tools placed by third parties on our site, and this Policy does not extend to such tools. We recommend reviewing the privacy policies of these third-party services.

2. How We Utilize Your Information

2.1 Providing, Maintaining, and Enhancing the Services

We may use your information to:

  • Communicate with you if you reach out directly, make a purchase, or subscribe to marketing materials.
  • Fulfill our obligations under the agreements we have with you.
  • Offer customer support and handle any transactions.
  • Send you confirmations, updates, security alerts, and administrative messages.
  • Identify and prevent fraudulent activities.
  • Operate, safeguard, and enhance the Services and your experience, including conducting analytics and research.
  • Troubleshoot and guard against errors.
  • Personalize and refine the Services, which includes recognizing and contacting you across different devices.
  • Monitor and assess usage patterns and trends to gauge the effectiveness of the Services.
  • Develop new features.

2.2 Sharing Your Information

By using the Services, you grant us permission to share information:

  • That you instruct us to disclose to others.
  • With our third-party partners, vendors, and consultants who provide services on our behalf or assist us in delivering the Services. This includes parties you have expressed interest in collaborating with, such as those in accounting, tax, legal, technical, or marketing services.
  • When required by law, or when we genuinely believe it is necessary to comply with local, state, federal, or international laws, respond to court orders, or in the event of bankruptcy proceedings.
  • If we believe it is reasonably necessary or appropriate to safeguard the rights, property, or safety of SellerSail, our users, employees, copyright holders, third parties, or the general public. This includes taking action to protect against fraudulent, abusive, inappropriate, or illegal usage of the Services.
  • To enforce or implement this Policy, our Terms of Service, or any other policies or agreements.
  • During negotiations or in connection with any merger, asset sale, financing, or acquisition, or any scenario where information may be shared or transferred as part of SellerSail's business assets.

This policy does not limit our ability to share aggregated or anonymized information, which may be shared with third parties without your consent. Furthermore, this Policy does not restrict our collection and use of de-identified or aggregated information.

2.3 Links to External Websites and Services

The Services may include links to other websites. We are not liable for the practices of any websites or services that are linked to or from our Services, nor for any information or content found on those sites. Please note that once you navigate away from our Services to another website, this Policy no longer applies. Your interactions and browsing on any external site, including those linked within our Services, are governed by that site's specific rules and policies. We encourage you to review those rules and policies before proceeding. If you wish to exercise any rights regarding your Personal Information, please reach out directly to the relevant third party.

3. How We Safeguard Your Information

We implement various measures to protect your Personal Information from loss, misuse, unauthorized access, disclosure, alteration, and destruction. These measures include firewalls, password protection, secure socket layer (SSL) technology, encryption, and other security protocols. Your Personal Information will be retained only as long as necessary to fulfill the purposes for which it was collected, including meeting any legal, accounting, or reporting obligations. In compliance with applicable laws, we may keep certain Personal Information for up to seven years after it has been collected. Additionally, we may retain your Personal Information as needed to resolve disputes or enforce our rights.

If we rely on your consent to process your Personal Information, you have the right to decline or withdraw that consent at any time, without affecting the legality of the processing that occurred before the withdrawal. In certain situations, you may request the deletion of your Personal Information. However, please note that withdrawing consent or requesting deletion may impact our ability to provide certain features of the Services.

Access to your Personal Information is restricted to our employees, agents, contractors, and third parties who need it for business purposes. These individuals will process your information only under our instructions and are bound by confidentiality obligations. We have established protocols to address any suspected breaches of Personal Information and will notify you and any relevant regulatory authority as required by law.

While we strive to maintain robust security measures, it is important to recognize that no security system is completely foolproof, and no data transmission method can be entirely secure from interception or misuse. To ensure the confidentiality of your account information, you must keep your password private and not share it with anyone else. You are responsible for all activities that occur under your account. If you suspect any misuse of your password, please contact us immediately.

4. International Transfers and Your Rights

4.1 European Users

If you access the Services from the European Economic Area (EEA), the United Kingdom, Switzerland, or other regions with data protection laws that differ from those in the U.S., be aware that your Personal Information will be transferred to the United States for storage and processing. By submitting any information, including Personal Information, through the Services, you consent to this transfer and processing.

To ensure compliance with adequacy and security standards for customers in the EEA, the UK, Switzerland, and for other international transfers of Personal Information, we provide the European Union Model Clauses, also known as Standard Contractual Clauses. These clauses are part of our Data Protection Addendum.

As outlined in this Policy, we may share your Personal Information with third parties and may be obligated to disclose it in response to lawful requests from public authorities, including those related to national security or law enforcement.

The legal bases for processing your Personal Information under this Policy include:

  • Your consent, which you provide by agreeing to this Policy and can withdraw at any time by contacting us at the email address below.
  • The necessity of processing for our contractual relationship.
  • Compliance with our legal or regulatory obligations.
  • Our legitimate interests as a service provider, such as maintaining the security and integrity of our systems and delivering customer service and core functionalities of the Services.

4.2 Other International Transfers

If you are outside the U.S., EEA, UK, or Switzerland and choose to provide Personal Information, we may transfer it to the U.S. or other countries where we operate, in accordance with our Data Protection Addendum. When you submit Personal Information, it may be stored on servers located in the U.S. and other parts of the world.

4.3 Your Rights

Individuals in certain jurisdictions, including the EEA, UK, and Switzerland, have specific legal rights regarding their personal data. Subject to applicable exemptions, you may have the right to request access to your information, as well as the ability to update, delete, or correct it. You can typically manage these requests using the tools and settings available in your account. If you need assistance with this process, please reach out to us at the email address provided below.

5. Children’s Privacy

The Services are not intended for individuals under the age of 18, and we do not intentionally collect Personal Information from children in this age group. If we discover that we have collected Personal Information from a child under 18, we will promptly take action to delete that information from our records.

6. Changes and Updates to the Policy

We reserve the right to amend this Policy at any time. We encourage you to check this page regularly to stay informed about any updates. If we make changes to this Policy, we will publish the updated version through the Services and include the date of the most recent revision. Your continued use of the Services after the changes take effect signifies your acceptance of the updated Policy.

7. Contact

For any inquiries related to this Policy, please reach out to us at support@sellersail.com.

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